Front Services Supervisor

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 71,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

PTO 21 days

Gas discount

Free meals

Job summary

Snoqualmie Casino & Hotel invites experienced professionals to join the Front Services team, supervising transportation, valet, and bell services to ensure a smooth guest experience from check-in through departure.

The role reports to the Front Services Manager and requires leadership, guest-focused service, and strong organizational skills to manage staff and high-demand operations in a casino-hotel setting.

Qualifications

• HS diploma or GED.
• Two years in front service ops incl. Valet or Bell.
• Knowledge of transportation, valet, and bell logistics.

Responsibilities

• Supervise daily activities of transportation, valet, and bell teams to ensure high service standards.
• Assist in scheduling, training, and managing front services staff.
• Handle guest inquiries and resolve issues to guest satisfaction.
• Monitor quality and ensure adherence to customer service standards.
• Ensure safety compliance in front services operations and maintain equipment/vehicles.
• Assist Front Services Manager with reporting, budget tracking, and resource allocation.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Organization

Problem solving

Education

High School Diploma/GED

Job description

Description

Pay Rate: $70,761.12/yr. minimum (depending on experience)

Shift: Grave. Weekends are required.

Type: Full-Time, exempt

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $70,761/year - $77,837/year, (plus sales incentive plan) depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $101,896/annually max over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

As the Front Services Supervisor at Snoqualmie Casino & Hotel, you play a critical role in supporting the management and operation of our front service departments, including transportation/shuttle operations, valet parking, and bell services. Reporting to the Front Services Manager, your role ensures that all operations run smoothly and efficiently, contributing to an outstanding guest experience from the first point of contact.

SUPERVISORY SCOPE

• Front Services Lead
• Valet Attendant
• Bell Attendant
• Driver

ESSENTIAL DUTIES / RESPONSIBILITIES

• Operational Supervision: Supervise the daily activities of the transportation, valet, and bell team to ensure services are delivered with high standards of professionalism and efficiency.
• Team Coordination: Assist in scheduling, training, and managing the front services team, ensuring they are well-prepared to meet the day’s demands.
• Guest Interaction: Handle guest inquiries and concerns regarding front services, ensuring issues are resolved to the guest's satisfaction.
• Quality Control: Monitor the quality of work and adherence to customer service standards within the front services teams. Conduct regular checks and provide feedback to team members.
• Safety and Compliance: Ensure compliance with all safety regulations within the front services operations. Assist in maintaining the equipment and vehicles used in front services.
• Administrative Support: Assist the Front Services Manager in administrative duties such as reporting, budget tracking, and resource allocation.
• Other duties as assigned.

Requirements

Education and Experience

• High School Diploma / GED or equivalent.
• Two (2) years of experience in front service operations including Valet or Bell.
• Knowledge of operational logistics related to transportation, valet services, and bell services.

Skills and Abilities

• Licensure & Certification: Valid Washington State driver’s license (driving record will be checked to meet criteria in “Conditions of Employment”).
• Leadership and Team Management: Strong leadership skills with the ability to effectively manage and motivate a team.
• Customer Service Orientation: Excellent customer service skills with a proactive approach to addressing guest needs and enhancing their experience.
• Organizational Skills: Strong organizational and multitasking skills, with the ability to manage multiple tasks in a high-pressure environment.
• Communication: Effective communication skills, capable of handling both guest and team interactions with diplomacy and tact.
• Problem-Solving: Strong problem-solving abilities, with a knack for quick thinking and resolving issues efficiently.

PREFERRED

Education and Experience

• One (1) year of experience leading others in a supervisory or lead role.
• Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.