Guest Experience Front Office Supervisor

Miraval Resorts & Spas

Austin (TX)

On-site

USD 52,000 - 68,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Miraval Austin Resort and Spa is seeking a Front Office Supervisor to support daily operations across Guest Relations, PBX, Transportation, Night Audit, and Bell Services. The role focuses on delivering seamless, memorable guest experiences while upholding Miraval’s core values and leading a motivated team.

You will coach staff, monitor performance, and drive training initiatives to enhance service quality and efficiency.

Qualifications

Ability to interact effectively with individuals from diverse backgrounds.
Preferred: 2+ years of progressive hotel Rooms Division or Front Office management experience.
Service-oriented mindset with strong presentation and communication skills.
Hospitality degree or equivalent experience is an asset.
Demonstrated strengths: high energy, leadership ability, entrepreneurial spirit, and commitment to exceptional guest service.
Proficiency in Microsoft Word and Excel.
Strong organizational, interpersonal, and administrative skills.

Responsibilities

Assist in managing day-to-day front office operations, ensuring smooth coordination across all service areas.
Lead by example to deliver exceptional guest experiences and resolve issues professionally.
Monitor team performance and ensure tasks meet high Miraval standards.
Support training, coaching, and development initiatives for staff.
Advocate for colleagues by sharing feedback with leadership to shape initiatives.
Collaborate with management to maintain operational efficiency and guest satisfaction.
Demonstrate flexibility to work overnight shifts to ensure coverage and continuity.