Spa Supervisor

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Complimentary stay

Medical insurance

401K with company match

Tuition reimbursement

Free colleague meals

Job summary

Miraval Arizona Resort and Spa in Tucson seeks a Spa Supervisor to ensure smooth daily operations, supervise team members, and deliver guest experiences at the highest standard.

You will partner with Spa Director and Operations Managers to uphold service excellence, lead by example, coach staff, and maintain cleanliness and efficiency across front desk, spa, and retail. Previous supervisory spa experience is preferred but not required.

Qualifications

• Excellent communication and guest-centric service.
• Ability to supervise and guide a diverse team.
• Strong attention to detail and ability to maintain high standards.

Responsibilities

• Oversee spa operations in the absence of senior leadership.
• Lead the spa support team toward efficient daily operations.
• Coach and develop staff for exceptional guest experiences.
• Manage guest experiences to ensure satisfaction and loyalty.
• Promote cleanliness, sanitation, and safety across spa areas.

Skills

Leadership

Guest service

Communication

Team supervision

Multitasking

Problem solving

Job description

Organization- Miraval Arizona Resort and Spa

Summary

Your Journey Begins Now!

At Miraval Arizona it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. We embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.

Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work – in balance.

Summary

The Spa Supervisor plays a key leadership role in ensuring the smooth and successful daily operation of the spa. This position supports the Spa Director, Assistant Spa Director, and Spa Operations Managers by providing operational oversight, leading team members, delivering exceptional guest experiences, and maintaining the highest standards of service, cleanliness, and professionalism. The Spa Supervisor serves as a role model for employees while fostering a collaborative, guest-centric, and engaging work environment.

Duties and Responsibilities:

• Oversight of the spa operation in the absence of and in partnership with the Spa Director, Spa Assistant Director and Spa Operations Managers
• Leading the support team and service providers towards a successful daily operation
• Leading the spa support team through timely coaching and counselling
• Managing guest experiences for success
• Leading by example of efficiency, service, cleanliness and sanitation for the spa front desk colleagues, spa locker attendants, and spa coordinator team
• Assistance with spa retail sales and spa incentives
• Scheduling of the support team
• Previous experience in a supervisory role is preferred though not required.
• Previous experience working in a spa environment is preferred though not required

Benefits

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym
• Exact benefit package is contingent on status

Qualifications

The ideal candidate will have:

• Excellent communication skills that translate to heart led service for our guests and colleagues
• The ability to stand and walk for long periods of time - ability to lift, pull, push and drag moderate weight.
• Excellent skills to support a collaborative work environment
• The confidence and decisive decision-making skills to work unsupervised
• Strong attention to detail for leading with efficiency, clarity and thorough problem solving
• Displays confidently the ability to verbally and physically express compassion, empathy and a strong desire to serve others
• Skills and experience to demonstrate the ability to multitask, meet deadlines for projects and maintain organization in a dynamic, evolving work environment
• Ability to work a varied work schedule with changing days off per week and a variety of shifts
• Flexible and adaptable to assume a variety of responsibilities during a shift

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.