Front Office Supervisor

Miraval Resorts & Spas; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Miraval Austin Resort and Spa is seeking a Front Office Supervisor to support daily operations across Guest Relations, PBX, Transportation, Night Audit, and Bell Services. The role focuses on delivering seamless, memorable guest experiences while upholding Miraval’s core values and leading a motivated team.

You will coach staff, monitor performance, and drive training initiatives to enhance service quality and efficiency.

Qualifications

• Ability to interact effectively with individuals from diverse backgrounds.
• Preferred: 2+ years of progressive hotel Rooms Division or Front Office management experience.
• Service-oriented mindset with strong presentation and communication skills.
• Hospitality degree or equivalent experience is an asset.
• Demonstrated strengths: high energy, leadership ability, entrepreneurial spirit, and commitment to exceptional guest service.
• Proficiency in Microsoft Word and Excel.
• Strong organizational, interpersonal, and administrative skills.

Responsibilities

• Assist in managing day-to-day front office operations, ensuring smooth coordination across all service areas.
• Lead by example to deliver exceptional guest experiences and resolve issues professionally.
• Monitor team performance and ensure tasks meet high Miraval standards.
• Support training, coaching, and development initiatives for staff.
• Advocate for colleagues by sharing feedback with leadership to shape initiatives.
• Collaborate with management to maintain operational efficiency and guest satisfaction.
• Demonstrate flexibility to work overnight shifts to ensure coverage and continuity.

Skills

Leadership

Guest service

Communication

Education

Hospitality degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Organization- Miraval Austin Resort and Spa

Summary

Front Office Supervisor – Miraval Austin

About The Role

We are seeking a Front Office Supervisor who shares our vision: to create the most imaginative, authentic, and meaningful wellness experience. In this leadership role, you will support the Front Office Management team in overseeing daily operations across Guest Relations, PBX, Transportation, Night Audit, and Bell Services. Your mission is to ensure a seamless, memorable experience for every guest—from pre-arrival through departure—while embodying and modeling Miraval’s core values.

As a Front Office Supervisor, you will guide and inspire your team to deliver exceptional service, resolve guest concerns promptly and professionally, and uphold the highest standards of hospitality. You will play a key role in monitoring performance, motivating staff, and fostering growth through training and development.

Why Join Us?

At Miraval, we offer an environment that demands excellence and rewards achievement. Whether you seek career advancement, personal growth, or a supportive workplace, this is your opportunity to thrive.

Key Responsibilities

• Assist in managing day-to-day front office operations, ensuring smooth coordination across all service areas.
• Lead by example to deliver exceptional guest experiences and resolve issues with professionalism and care.
• Monitor team performance, ensuring tasks and responsibilities are completed to Miraval’s high standards.
• Support training, coaching, and development initiatives to empower team members.
• Act as an advocate for colleagues by sharing feedback and insights with leadership to help shape initiatives that enhance the overall colleague experience.
• Collaborate with management to maintain operational efficiency and guest satisfaction.
• Demonstrate flexibility to work overnight shifts as needed to ensure proper coverage and operational continuity.

Qualifications

• Ability to interact effectively with individuals from diverse cultural, socioeconomic, and ethnic backgrounds.
• Preferred: 2+ years of progressive hotel Rooms Division or Front Office management experience.
• Service-oriented mindset with strong presentation and communication skills.
• Hospitality degree or equivalent experience is an asset.
• Demonstrated strengths: high energy, leadership ability, entrepreneurial spirit, and commitment to exceptional guest service.
• Proficiency in Microsoft Word and Excel.
• Strong organizational, interpersonal, and administrative skills.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.