Spa Operations Lead — Guest Experience & Team Leadership

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Complimentary stay

Medical insurance

401K with company match

Tuition reimbursement

Free colleague meals

Job summary

Miraval Arizona Resort and Spa in Tucson seeks a Spa Supervisor to ensure smooth daily operations, supervise team members, and deliver guest experiences at the highest standard.

You will partner with Spa Director and Operations Managers to uphold service excellence, lead by example, coach staff, and maintain cleanliness and efficiency across front desk, spa, and retail. Previous supervisory spa experience is preferred but not required.

Qualifications

• Excellent communication and guest-centric service.
• Ability to supervise and guide a diverse team.
• Strong attention to detail and ability to maintain high standards.

Responsibilities

• Oversee spa operations in the absence of senior leadership.
• Lead the spa support team toward efficient daily operations.
• Coach and develop staff for exceptional guest experiences.
• Manage guest experiences to ensure satisfaction and loyalty.
• Promote cleanliness, sanitation, and safety across spa areas.

Skills

Leadership

Guest service

Communication

Team supervision

Multitasking

Problem solving

Job description

Miraval Arizona Resort and Spa in Tucson seeks a Spa Supervisor to ensure smooth daily operations, supervise team members, and deliver guest experiences at the highest standard.

You will partner with Spa Director and Operations Managers to uphold service excellence, lead by example, coach staff, and maintain cleanliness and efficiency across front desk, spa, and retail. Previous supervisory spa experience is preferred but not required.