Guest Experience & Front Office Specialist

Family House; Pittsburgh (Allegheny County); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Health Savings Account

403B with employer match

Vacation, Personal, and Sick days

Wellness programs

Résumé du poste

Family House in Pittsburgh, PA is seeking a Front Office Specialist to uphold guest services and office operations. You will greet guests, book reservations, process payments, and coordinate resources for guests during their stay, ensuring confidentiality and a welcoming environment.

The role requires strong interpersonal skills, the ability to work with volunteers, and a readiness to handle safety and maintenance communications.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred but not required.
• Minimum six months of experience in business, customer service or hospitality suggested but not required.
• Basic computer skills including Microsoft Office Suite and Outlook; ability to learn organization-specific software.

Responsabilités

• Greet guests warmly and manage check-ins and reservations.
• Respond to guest needs and coordinate resources for medical, emotional, social, or spiritual support.
• Maintain front desk area, confidentiality, and professional conduct.
• Log maintenance issues and safety concerns with proper reporting.
• Assist with daily financial records and guest payments using the room request system.

Connaissances

Empathy under stress

Interpersonal communication

Policy enforcement with compassion

Organizational skills

Formation

High School diploma or GED

Bachelor's degree preferred

Outils

Microsoft Office

Outlook

WebRezPro

Description du poste

Family House in Pittsburgh, PA is seeking a Front Office Specialist to uphold guest services and office operations. You will greet guests, book reservations, process payments, and coordinate resources for guests during their stay, ensuring confidentiality and a welcoming environment.

The role requires strong interpersonal skills, the ability to work with volunteers, and a readiness to handle safety and maintenance communications.