Sales Coordinator

COMMONWEALTH LODGING MANAGEMENT LLC; Norfolk (VA); On-site; USD 22,730 - 32,373; Full time

Job summary

COMMONWEALTH LODGING MANAGEMENT LLC is seeking a highly proactive individual for a guest-facing position at Marriott Norfolk Waterside. The role aims to provide comprehensive administrative support while ensuring positive interactions with guests.

The ideal candidate should possess strong communication skills, at least a high school diploma, and a background in customer service. The position involves physical tasks and requires flexibility with work schedules that include nights, weekends, and holidays, contributing to the hotel's commitment to guest satisfaction.

Qualifications

• High School Graduate or equivalent. College degree preferred.
• 1-2 years of experience in sales or customer service, preferably in a hotel environment.
• Good understanding of English, effectively communicate with guests and team.

Responsibilities

• Provide administrative support and maintain office organization.
• Resolve guest complaints and maintain guest satisfaction.
• Stay knowledgeable of hotel amenities and promote local attractions.

Skills

Customer service skills

Communication skills

Problem-solving skills

Technological proficiency

Education

High School Graduate or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Details: Job Location: Marriott Norfolk Waterside, Norfolk, VA - Norfolk, VA 23510. Salary Range: $20.00 - $20.00 Hourly.

POSITION OVERVIEW

This position involves high guest contact and presents the first point of contact for our future guests. The position will provide high-level administrative support to the property by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. This position will also maintain a calendar of sales and administrative events and ensure that the office is organized and efficiently managed. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

EDUCATION & EXPERIENCE

• High School Graduate or General Education Degree (GED): or Work Equivalent. College degree preferred.
• Computer Skills: Must be technologically savvy and proficient in Microsoft Office including Word, Excel, and PowerPoint. The ability to easily adapt to new technologies and systems is required.
• Minimum of 1-2 years of experience in sales, customer service-related position or hotel experience preferred.
• Able to solve problems and make sound business decisions.
• Knowledge of general sales techniques.
• Effective business writing skills.

PHYSICAL REQUIREMENTS

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well-paced mobility for up to 8‑hours in length.
• Work environment – Sales office, banquet rooms, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.

QUALIFICATIONS

• Good understanding of the English language and communication skills both written and verbal.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Must be willing and can work a varied schedule that includes nights, weekends, and holidays.

JOB RESPONSIBILITIES

• Be in proper uniform, with a nametag.
• Always maintain positive guest relations. Work to resolve guest complaints, ensuring guest satisfaction. Always maintain guest confidentiality. Communicate effectively with guests as well as team members.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.