Front Office Manager - Guest Experience & Team Leadership

Mr C. Hotels; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Dallas Marriott Suites Medical/Market Center in Dallas is seeking a Front Desk Operations professional to deliver superior guest experiences, handle check-ins and check-outs, and coordinate front desk activities with a focus on accuracy and courtesy.

The role also involves supervising front office staffing, recruiting and training team members, and ensuring smooth MICROS system operations for daily transactions and guest services.

Qualifications

• Experience in guest services and front desk operations.
• Ability to manage staffing, hiring, scheduling and training.
• Strong communication and problem-solving skills.

Responsibilities

• Anticipate guest needs and provide courteous service during check-in/out.
• Maintain appropriate staffing levels for front office teams.
• Resolve guest complaints to ensure satisfaction and follow-up.
• Operate the MICROS front desk system accurately for daily transactions.

Skills

Guest relations

Staffing management

Front desk operations

Verbal & written communication

Tools

MICROS

Job description

Dallas Marriott Suites Medical/Market Center in Dallas is seeking a Front Desk Operations professional to deliver superior guest experiences, handle check-ins and check-outs, and coordinate front desk activities with a focus on accuracy and courtesy.

The role also involves supervising front office staffing, recruiting and training team members, and ensuring smooth MICROS system operations for daily transactions and guest services.