Front Office Manager - Dallas Marriott Suites

One Ocean Resort & Spa; Dallas, Northern (TX, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Dallas Marriott Suites Medical/Market Center in Dallas is seeking an experienced front desk supervisor to lead daily front office operations and guest services.

You will ensure staffing, train and schedule front desk team, greet guests, handle check-ins/outs, resolve issues, and operate the MICROS system to process transactions.

Qualifications

• FSPMS experience required.
• Ability to work in a standard office environment.
• Prolonged periods of sitting and computer use (6–8 hours daily).
• Strong verbal and written communication skills.
• Ability to lift 10–25 pounds as needed.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Ensure proper staffing levels of front office staff, including interviewing, hiring, supervising, training and scheduling front desk personnel.
• Resolve guest complaints and manage resolution to satisfaction.
• Accurately operate the MICROS system and handle daily transactions.

Skills

FSPMS experience

Tools

MICROS system

Job description

#26-3064

Location Description

2493 N Stemmons Freeway, Dallas, Texas 75207

Welcome to the Dallas Marriott Suites Medical/Market Center, home to 265 conveniently located and well-appointed Dallas suites. Unlike other Dallas Market Center hotels, our Marriott offers complimentary shuttle service to and from Dallas Love Field Airport, the Design District, Uptown, Victory Park, Oak Lawn and the Dallas Convention Center.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• FSPMS experience required
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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