Front Office Manager - Dallas Marriott Suites

Remington Hospitality; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Remington Hospitality seeks an experienced Front Office Supervisor to lead guest services at our Dallas property. You will greet and check guests in and out promptly, ensuring a courteous, efficient welcome and departure.

You will oversee front desk staffing, interview and hire, supervise and train, and manage daily MICROS transactions to deliver outstanding guest experiences.

Qualifications

• Experience supervising front desk staff and coordinating guest services.
• Greet guests and check them in/out promptly and professionally.
• Ability to resolve guest complaints while maintaining satisfaction.
• Operate MICROS system for daily front office transactions.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction and managing the resolution process.
• Accurately manage and operate the MICROS system at the front office, including daily transactions.

Skills

Staff management

Guest relations

Hiring & scheduling

Customer service

Tools

MICROS system

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.