Front Office Manager - Dallas Marriott Suites

Mr C. Hotels; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Dallas Marriott Suites Medical/Market Center in Dallas is seeking a Front Desk Operations professional to deliver superior guest experiences, handle check-ins and check-outs, and coordinate front desk activities with a focus on accuracy and courtesy.

The role also involves supervising front office staffing, recruiting and training team members, and ensuring smooth MICROS system operations for daily transactions and guest services.

Qualifications

• Experience in guest services and front desk operations.
• Ability to manage staffing, hiring, scheduling and training.
• Strong communication and problem-solving skills.

Responsibilities

• Anticipate guest needs and provide courteous service during check-in/out.
• Maintain appropriate staffing levels for front office teams.
• Resolve guest complaints to ensure satisfaction and follow-up.
• Operate the MICROS front desk system accurately for daily transactions.

Skills

Guest relations

Staffing management

Front desk operations

Verbal & written communication

Tools

MICROS

Job description

#26-3064

Location Description

2493 N Stemmons Freeway, Dallas, Texas 75207

Welcome to the Dallas Marriott Suites Medical/Market Center, home to 265 conveniently located and well-appointed Dallas suites. Unlike other Dallas Market Center hotels, our Marriott offers complimentary shuttle service to and from Dallas Love Field Airport, the Design District, Uptown, Victory Park, Oak Lawn and the Dallas Convention Center.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• FSPMS experience required
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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