Front Desk Leader: Guest Services & Operations

Renaissance Hotels; Orlando (FL); On-site; USD 61,000 - 78,000; Full time

Benefits offered by this job

Hire bonus $2,500

Job summary

Renaissance Hotels in Orlando seeks a Front Office Manager to supervise daily front desk operations, bell staff, and switchboard activities. You will collaborate with managers to ensure efficient check-in/check-out and maximize guest satisfaction while supporting departmental financial goals.

The role requires leadership, strong customer-service focus, and the ability to manage day-to-day operations in a busy hotel environment.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day Front Desk operations to ensure smooth, efficient service.
• Supervises Bell/Door Staff, Switchboard and Guest Services/Front Desk activities.
• Directs staff to meet customer service, operational, and financial goals.
• Maintains open communication to share objectives and performance feedback with the team.

Skills

Guest services

Front desk operations

Staff supervision

Customer satisfaction

Conflict resolution

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Mgmt or related

Job description

Renaissance Hotels in Orlando seeks a Front Office Manager to supervise daily front desk operations, bell staff, and switchboard activities. You will collaborate with managers to ensure efficient check-in/check-out and maximize guest satisfaction while supporting departmental financial goals.

The role requires leadership, strong customer-service focus, and the ability to manage day-to-day operations in a busy hotel environment.