Guest Experience Front Office Leader

Remington Hospitality; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

TownePlace Suites Orlando is seeking a courteous Front Desk Associate to welcome guests and manage check-in/check-out processes. You will help maintain guest relations and coordinate with housekeeping and other departments to ensure a seamless stay for families, couples, and business travelers.

The role focuses on staffing front office operations, resolving guest issues promptly, and handling daily MICROS transactions with accuracy.

Qualifications

• Greet guests and communicate cordially with guests.
• Resolve guest issues and ensure satisfaction.
• Operate MICROS system for daily transactions.

Responsibilities

• Anticipate guest needs and greet guests professionally during check-in/out.
• Maintain positive guest relations and promptly address requests.
• Ensure proper staffing levels of front desk staff and supervise scheduling.
• Resolve guest complaints and ensure satisfaction.
• Operate the MICROS system for daily transactions.

Skills

Customer service

Communication skills

POS systems MICROS

Tools

MICROS system

Job description

TownePlace Suites Orlando is seeking a courteous Front Desk Associate to welcome guests and manage check-in/check-out processes. You will help maintain guest relations and coordinate with housekeeping and other departments to ensure a seamless stay for families, couples, and business travelers.

The role focuses on staffing front office operations, resolving guest issues promptly, and handling daily MICROS transactions with accuracy.