Guest Experience Front Office Leader

Q Hotels; Donaldsonville (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A prominent hotel chain in Donaldsonville seeks a Front Office Manager to oversee front desk operations. The ideal candidate will ensure exceptional service, manage a team, and handle guest complaints efficiently. Key skills include customer service, leadership, and proficiency in office management tools. This role offers an opportunity to create a welcoming environment for guests while ensuring smooth operational flow.

Qualifications

• Proven work experience as a Front desk manager or Reception manager.
• Hands-on experience with office machines (e.g., fax machines and printers).
• Thorough knowledge of customer service and office management procedures.
• Proficiency in English (oral and written).
• Solid knowledge of MS Office, particularly Excel and Word.
• Good organizational and multitasking abilities.
• Excellent communication and people skills.

Responsibilities

• Ensure front desk is tidy and has all necessary materials.
• Train, supervise and support office staff, including receptionists.
• Schedule shifts and ensure timely customer service.
• Handle complaints and specific customer requests.
• Monitor stock and order office supplies.
• Prepare and monitor office budget.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Multitasking

Education

High School diploma

Tools

MS Office

Office machines

Job description

A prominent hotel chain in Donaldsonville seeks a Front Office Manager to oversee front desk operations. The ideal candidate will ensure exceptional service, manage a team, and handle guest complaints efficiently. Key skills include customer service, leadership, and proficiency in office management tools. This role offers an opportunity to create a welcoming environment for guests while ensuring smooth operational flow.