Guest Experience Front Office Lead

OTH Hotels Resorts; Pittsburgh (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Job summary

OTH Hotels Resorts' DoubleTree Pittsburgh Green Tree property seeks a Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager in delivering exceptional guest service. The role requires supervising front desk agents, concierge, and bell staff while ensuring smooth check-in/check-out and brand-standard adherence.

This property-based position involves shift-based scheduling, including nights, weekends, and holidays, with frequent guest interaction and

Qualifications

• Education: High school diploma or equivalent required; degree in Hospitality Management preferred.
• Experience: Front desk or hospitality operations experience required; supervisory experience preferred.

Responsibilities

• Lead and supervise front desk agents, concierge, and bell staff.
• Create and manage staff schedules and shift coverage.
• Train new employees and provide ongoing coaching and support.
• Monitor staff performance and enforce hotel policies and procedures.
• Ensure consistent application of brand standards across the team.
• Ensure smooth and efficient check-in and check-out processes.
• Handle VIP arrivals and guest requests.
• Resolve guest complaints promptly and professionally.
• Maintain high levels of guest satisfaction and service recovery.

Skills

Leadership

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Hospitality management degree (preferred)

Tools

Opera

Fidelio

Job description

OTH Hotels Resorts' DoubleTree Pittsburgh Green Tree property seeks a Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager in delivering exceptional guest service. The role requires supervising front desk agents, concierge, and bell staff while ensuring smooth check-in/check-out and brand-standard adherence.

This property-based position involves shift-based scheduling, including nights, weekends, and holidays, with frequent guest interaction and