Guest Experience Front Office Agent

Park Hyatt Los Cabos at Cabo del Sol; Hawaii; On-site; USD 46,000 - 62,000; Full time

Job summary

Hyatt seeks a Front Office Agent at the Hana-Maui Resort to deliver the warm Aloha welcome and oversee guest check-in and hotel service communications. You will greet guests, process registrations, handle payments, and promote hotel offerings with a friendly, professional attitude.

This full-time role requires independence, excellent verbal and written communication, and the ability to work evenings, weekends, and holidays in a fast-paced island resort environment.

Qualifications

• Needs to be able to work independently.
• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Must be able to provide full availability including evenings, weekends and holidays.

Responsibilities

• Manage guest check-in and check-out with courtesy and aloha.
• Communicate hotel services and promotions to guests.
• Process payments and handle guest inquiries.
• Perform additional tasks as assigned by management.

Skills

Independent work

Customer service

Verbal & written communication

Evenings/weekends/holidays

Job description

Hyatt seeks a Front Office Agent at the Hana-Maui Resort to deliver the warm Aloha welcome and oversee guest check-in and hotel service communications. You will greet guests, process registrations, handle payments, and promote hotel offerings with a friendly, professional attitude.

This full-time role requires independence, excellent verbal and written communication, and the ability to work evenings, weekends, and holidays in a fast-paced island resort environment.