Front Office Supervisor

Peachtree Group; Livonia (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor to lead the guest services team and ensure smooth front desk operations. You will provide accurate information and courteous service to guests, guiding staff to maintain high standards of guest satisfaction.

The role involves supervising shift processes, coaching staff, resolving issues promptly, and coordinating with housekeeping and reservations to deliver seamless service. Equal opportunity employer.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct, coach and counsel front desk staff for a quality operation.
• Resolve customer issues and complaints quickly to maintain satisfaction.
• Build relationships with housekeeping, reservations, and other departments.
• Control cash transactions at the front desk and manage personal bank per policy.

Job description

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.