Front Office Supervisor

Hampton Inn Livonia Detroit; Livonia (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hampton Inn Livonia Detroit is seeking a Front Office Supervisor to oversee the guest services team and ensure smooth daily operations at the front desk.

You will train, direct, and coach staff, resolve guest issues quickly, and coordinate with Housekeeping and Reservations to maintain service quality. The role emphasizes professionalism and timely information delivery.

Qualifications

• Supervise daily shift processes at the front desk.
• Train, direct and coach front desk staff to ensure quality operations.
• Resolve guest issues promptly to maintain high satisfaction.
• Coordinate with housekeeping and reservations for smooth service.
• Oversee cash handling and banking per policy.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with other departments, especially housekeeping and reservations.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Skills

Guest service

Team supervision

Staff training

Issue resolution

Cash handling

Tools

Cash register systems

Job description

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.