Guest Experience Front Desk Agent

Guest Services, Inc.; Town of Florida (NY); On-site; USD 15,911 - 22,661; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent in the Town of Florida, NY. The role involves checking guests in and out, managing phone activities, and assisting with reservations. Candidates should possess strong customer service skills and manage tasks efficiently.

Responsibilities include registering guests, providing room rate quotes, and handling guest inquiries with professionalism. Guest Services values diversity and inclusion within its workforce, ensuring all qualified applicants are considered.

Qualifications

• Must be at least 16 years of age.
• Ability to manage phone activity and walk-in traffic.
• Ability to effectively organize and coordinate multiple priorities.

Responsibilities

• Perform desk attendant functions including checking guests in and out.
• Manage phone activity and provide information to callers.
• Assist in coordinating Front Desk and Housekeeping Department.

Skills

Strong customer service skills

Clerical skills

Interpersonal communication

Problem-solving

Education

High School Diploma preferred

Tools

Reservations system

POS system

Typical office equipment

Job description

Guest Services, Inc. is seeking a Front Desk Agent in the Town of Florida, NY. The role involves checking guests in and out, managing phone activities, and assisting with reservations. Candidates should possess strong customer service skills and manage tasks efficiently.

Responsibilities include registering guests, providing room rate quotes, and handling guest inquiries with professionalism. Guest Services values diversity and inclusion within its workforce, ensuring all qualified applicants are considered.