Guest Experience Front Desk Specialist

mcrhotels.com; Seguin (TX); Hybrid; USD 19,000 - 28,000; Full time

Job summary

TownePlace Suites Seguin, part of MCR Hotels, seeks a Front Desk Agent to deliver a warm, efficient guest arrival and departure experience. You will address guest requests promptly, maintain accurate rate knowledge, and handle mail and check-in/check-out procedures with a smile and professionalism.

Strong communication, a can-do attitude, and the ability to work varied shifts including evenings, weekends, and holidays are essential. 18+ and punctuality are required.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must listen, understand, and resolve issues effectively.
• Communication Skills: Must convey information clearly.

Responsibilities

• Check-in/Check-out in a timely manner and ensure guest satisfaction after arrival.
• Understand and communicate room rates and promotions.
• Receive and note all incoming mail per shift checklist.
• Maintain a welcoming, hospitable front desk presence and address guest needs promptly.

Skills

Hospitality

Communication

Conflict resolution

Customer service

Flexibility

Job description

TownePlace Suites Seguin, part of MCR Hotels, seeks a Front Desk Agent to deliver a warm, efficient guest arrival and departure experience. You will address guest requests promptly, maintain accurate rate knowledge, and handle mail and check-in/check-out procedures with a smile and professionalism.

Strong communication, a can-do attitude, and the ability to work varied shifts including evenings, weekends, and holidays are essential. 18+ and punctuality are required.