Guest Experience Front Desk Specialist

Chico Hot Springs; Pray (WI); On-site; USD 19,286 - 24,796; Full time

Job summary

Chico Hot Springs in Pray, WI, is seeking a Front Desk Agent who will be the heart of our guest experience. You’ll welcome guests, assist with check-ins and check-outs, and set the tone for a memorable stay.

You’ll work in a fast-paced, friendly team, handle calls, reservations, and payments, and provide concierge services. A positive attitude and strong communication are essential. Weekend/evening shifts and the ability to stand for long periods are required.

Qualifications

• Plays a key role in welcoming guests and facilitating check-ins/outs.
• Needs strong communication and organizational skills.
• Ability to multi-task in a guest‑facing environment.
• Willingness to obtain First Aid/CPR certification.

Responsibilities

• Greet guests and assist with check-ins, check-outs, and reservations.
• Answer calls and assist guests with bookings, inquiries, and special requests.
• Handle payments and maintain accurate records.
• Provide concierge services—recommend local attractions, book activities, and help guests make the most of their stay.
• Resolve guest concerns with professionalism and a problem-solving attitude.
• Work collaboratively with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Uphold Chico’s legacy of outstanding hospitality.

Skills

Guest service

Communication

Multitasking

First Aid/CPR

Opera knowledge

Tools

Opera PMS

Job description

Chico Hot Springs in Pray, WI, is seeking a Front Desk Agent who will be the heart of our guest experience. You’ll welcome guests, assist with check-ins and check-outs, and set the tone for a memorable stay.

You’ll work in a fast-paced, friendly team, handle calls, reservations, and payments, and provide concierge services. A positive attitude and strong communication are essential. Weekend/evening shifts and the ability to stand for long periods are required.