Reservations Agent

Chico Hot Springs Resort; Pray (WI); On-site; USD 28,000 - 40,000; Full time

Job summary

Chico Hot Springs Resort seeks a Reservations Agent to be a primary contact for guests, assisting with reservations and questions for their visit. You will help guests plan their stay and ensure details are taken care of from the first contact.

You will work closely with Front Office and other departments to ensure a smooth guest experience, managing lodging and restaurant bookings and providing accurate information about the resort.

Qualifications

• Experience in guest-facing roles preferred.
• Strong phone etiquette and professional communication.
• Ability to manage multiple reservations and requests accurately.

Responsibilities

• Answer incoming calls and assist guests with questions about Chico Hot Springs.
• Book, modify, and manage lodging reservations.
• Book and assist with restaurant reservations.
• Provide accurate information about the resort, accommodations, dining, amenities, and activities.
• Make outgoing calls to confirm reservation details and arrivals.

Skills

Friendly attitude

Organized

Clear communicator

Computer literacy

Independent worker

Hospitality mindset

Tools

Opera PMS

Front Office software

Job description

Description

This is a great opportunity for someone who enjoys talking with people, helping guests plan their stay, and making sure the details are taken care of. As a Reservations Agent, you’ll be one of the first points of contact for many of our guests, helping them make reservations and answering questions about their upcoming visit to Chico.

What You'll Do

• Answer incoming phone calls and assist guests with questions about Chico Hot Springs.
• Book, modify, and manage lodging reservations.
• Book and assist with restaurant reservations.
• Provide guests with accurate information about the resort, accommodations, dining, amenities, and activities.
• Make outgoing calls to upcoming guests to confirm reservation details and help ensure everything is in order before their arrival.
• Assist guests with changes, special requests, and other reservation needs.
• Communicate professionally and warmly with guests by phone and other channels as needed.
• Work closely with the Front Office and other resort departments to ensure guests have a smooth experience.
• Maintain accurate reservation information and follow established Front Office procedures.
• Help create a welcoming and memorable guest experience from the very first phone call.

What We're Looking For

We're looking for someone who is:

• Friendly, personable, and comfortable talking with guests over the phone.
• Organized and able to manage multiple reservations and requests accurately.
• A clear and professional communicator.
• Comfortable using computers and learning new software systems.
• Dependable and able to work independently during scheduled shifts.
• Patient and solution-oriented when helping guests with questions or changes.
• Someone who genuinely enjoys hospitality and helping people.

Previous hotel, resort, reservations, or Front Office experience is preferred. Experience with Opera or other hotel/front office reservation software is a plus, but we are willing to train the right person. If you’re looking for a part-time position where you can interact with guests, work with a great hospitality team, develop front office skills and be part of a truly unique Montana property, we’d love to meet you!

Equal Opportunity Employer
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