Front Office Agent

Chico Hot Springs Resort; Pray (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A renowned resort in Wisconsin seeks a Front Desk Agent to enhance the guest experience from check-in to check-out. Your role includes welcoming guests, managing bookings, and providing concierge services. Ideal candidates will have a service-first attitude, strong communication skills, and the ability to multi-task in a dynamic environment. This position requires weekend and holiday availability, and a willingness to obtain First Aid/CPR certification. Join us and make every stay memorable!

Qualifications

• Positive, service-first attitude with great communication skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Willingness to obtain First Aid/CPR certification if not already certified.

Responsibilities

• Greet guests warmly and assist with check-ins and check-outs.
• Handle payments and maintain accurate records.
• Provide concierge services to guests.

Skills

Service-first attitude

Communication skills

Multi-tasking

Basic computer skills

First Aid/CPR certification

Tools

Opera

Job description

As aFront Desk Agent, you're the heart of our guest experience. You'll be the first friendly face to welcome guests, ensuring they feel at home from check‑in to check‑out. This role is perfect for someone who thrives in a guest‑focused, team‑oriented environment and enjoys making every stay special.

What You’ll Do:

• Greet guests warmly and assist with check‑ins, check‑outs, and reservations.
• Answer calls and assist guests with bookings, inquiries, and special requests.
• Handle payments and maintain accurate records.
• Provide concierge services—recommend local attractions, book activities, and help guests make the most of their stay.
• Resolve guest concerns with professionalism and a problem‑solving attitude.
• Work collaboratively with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Uphold Chico’s legacy of outstanding hospitality!

What We’re Looking For:

• A positive,service‑first attitude and great communication skills.
• Ability to multi‑task and stay organized in a fast‑paced environment.
• Basic computer skills (experience with Opera is a plus!).
• First Aid/CPR certification (or willingness to obtain).
• Ability to stand for extended periods and lift up to 20 lbs.
• Ability to work with the use of both hands.
• Ability to work both sitting and/or standing for long periods of time.
• Availability to work weekends, evenings, and holidays as needed.

If you love hospitality and want to be part of a legendary Montana resort, we’d love to meet you! Apply today and become part of the Chico Hot Springs family.

Equal Opportunity Employer
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