Guest Experience Front Desk Specialist

Hilton Ocala; Ocala (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Meyer Jabara Hotels in Ocala, FL is seeking a Front Desk Agent to deliver exceptional hospitality at the front desk with a courteous, professional manner and adherence to hotel standards.

You will register guests, manage check-ins/outs, handle calls, and assist with guest requests while staying knowledgeable about hotel services, promotions, and local attractions. A strong customer-service orientation is essential.

Qualifications

• Experience in hotel front desk or guest service environments.
• Trained on hotel PMS systems (e.g., MARSHA).
• Basic computer skills: Word, Excel, PowerPoint, Internet.

Responsibilities

• Register guests and assign rooms while ensuring accuracy and courtesy.
• Handle check-ins and check-outs, including cash handling and balance procedures.
• Answer phones professionally and manage guest requests per hotel standards.
• Maintain front desk and back office areas clean and organized.
• Provide information about local attractions and hotel services.

Skills

Effective communication

Customer service

Professional appearance

Team collaboration

Tools

MARSHA PMS

Word

Excel

PowerPoint

Internet

Job description

Meyer Jabara Hotels in Ocala, FL is seeking a Front Desk Agent to deliver exceptional hospitality at the front desk with a courteous, professional manner and adherence to hotel standards.

You will register guests, manage check-ins/outs, handle calls, and assist with guest requests while staying knowledgeable about hotel services, promotions, and local attractions. A strong customer-service orientation is essential.