Guest Services Room Manager & Front Office Lead

Hilton; Ocala (FL); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Meyer Jabara Hotels in Ocala, FL is seeking a Front Office Supervisor/Assistant Front Office Manager to lead the front desk team, pre-register guests, and ensure outstanding guest service. You will monitor room status, staff schedules, and budget considerations while maintaining positive guest relations.

The role requires at least one year in a similar leadership role, strong communication, and solid knowledge of Front Desk operations; flexibility to work nights, weekends, and holidays is

Qualifications

• Minimum of one year in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager).
• Minimum of high school education; post-high school education preferred.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.
• In-depth knowledge of hotel Front Desk operations.

Responsabilités

• Monitor daily status of rooms, rates, discount rates, and packages.
• Maintain current list of available rooms for walk situations.
• Coordinate blocking of rooms.
• Act as the Service Champion for the Front Office and create a positive atmosphere for guest relations.
• Ensure recognition of employees across areas of responsibility.
• Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Review comment cards, guest satisfaction results, and other data to identify areas of improvement.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Ensure staff communicates effectively with the Housekeeping team.
• Maintain a productive relationship with the valet parking provider.
• Regularly review the department budget to meet budgeted wages and general expenses.
• Check printed registration cards against information on the arrival report and rectify any discrepancies.
• Ensure prompt and courteous service to guests.
• Pre-register guests according to standards.
• Complete and monitor employee schedules.
• Monitor VIP arrivals.
• Keep track of rooms to ensure accurate status and readiness for check-in.
• Hire, coach, and discipline direct reports.
• Interact positively and professionally with guests to resolve issues.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

Connaissances

Leadership

Communication

Time management

Front Desk operations

Formation

High school diploma

Post-secondary education preferred

Description du poste

Meyer Jabara Hotels in Ocala, FL is seeking a Front Office Supervisor/Assistant Front Office Manager to lead the front desk team, pre-register guests, and ensure outstanding guest service. You will monitor room status, staff schedules, and budget considerations while maintaining positive guest relations.

The role requires at least one year in a similar leadership role, strong communication, and solid knowledge of Front Desk operations; flexibility to work nights, weekends, and holidays is