Guest Experience & Front Desk Specialist

Brookdale; Oak Park (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early wage access

Voluntary benefits including ID theft/

Pet insurance

Paid Time Off

Paid holidays

Life insurance

Adoption benefit

Disability insurance

Flexible Spending Accounts

Health Savings Account

Tuition reimbursement

Job summary

Brookdale is seeking a receptionist to warmly greet visitors, handle phone calls, and manage guest sign-ins at the community. The role involves basic clerical tasks and mail handling, with a focus on responsive resident service.

Responsibilities include answering questions, directing inquiries to residents and staff, and assisting in emergencies per community protocol. Brookdale emphasizes equal opportunity employment and a drug-free workplace.

Qualifications

• Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• Respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Responsibilities

• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Job description

Brookdale is seeking a receptionist to warmly greet visitors, handle phone calls, and manage guest sign-ins at the community. The role involves basic clerical tasks and mail handling, with a focus on responsive resident service.

Responsibilities include answering questions, directing inquiries to residents and staff, and assisting in emergencies per community protocol. Brookdale emphasizes equal opportunity employment and a drug-free workplace.