Guest Experience & Front Desk Coordinator

Brookdale; Ormond Beach (FL); On-site; USD 27,000 - 38,000; Full time

Job summary

Brookdale is seeking a friendly on-site Receptionist to welcome residents and visitors, manage sign-in procedures, and route phone calls to the correct staff. The role includes mail handling and light clerical tasks to support daily operations within the community.

Strong communication and organizational skills are essential, as you may respond to resident emergencies and assist with general administrative duties in a fast-paced environment. Brookdale is an equal opportunity employer.

Qualifications

• Greet visitors and direct inquiries to the appropriate staff.
• Answer/direct phone calls and manage guest sign-in.
• Sort, deliver and collect mail and maintain logs.
• Assist with basic office/clerical tasks and respond to emergencies per protocol.

Responsibilities

• Greets all visitors entering the community, answers questions, signs guest sheets, and routes calls to the proper residents and staff.
• Sorts, delivers and collects incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• Responds to resident emergencies by calling appropriate internal and external parties based on community protocol.

Job description

Brookdale is seeking a friendly on-site Receptionist to welcome residents and visitors, manage sign-in procedures, and route phone calls to the correct staff. The role includes mail handling and light clerical tasks to support daily operations within the community.

Strong communication and organizational skills are essential, as you may respond to resident emergencies and assist with general administrative duties in a fast-paced environment. Brookdale is an equal opportunity employer.