Guest Experience Front Desk Specialist

Bass Pro, LLC; Memphis (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Front Office Attendant at Big Cypress Lodge in Memphis to deliver friendly, professional service at the front desk and ensure guest satisfaction. Responsibilities include greeting guests, handling registrations and payments, and providing information on services and local attractions.

The role requires strong communication, multitasking, and a courteous, confidential approach. Work hours start at 7:00 AM and may vary; full-time benefits accompany the position.

Qualifications

• Minimum educational requirement is a High School Diploma or equivalent.
• Hospitality experience is preferred but not required.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet guests and visitors with a professional, friendly demeanor and assist with registrations, room assignments, and payments.
• Answer calls promptly and route to appropriate departments or individuals.
• Provide accurate information about services, amenities, and local attractions.

Skills

Guest greeting

Customer service

Phone etiquette

Cash handling

Record keeping

Reservations software

Education

High School Diploma or Equivalent

Job description

Bass Pro Shops is seeking a Front Office Attendant at Big Cypress Lodge in Memphis to deliver friendly, professional service at the front desk and ensure guest satisfaction. Responsibilities include greeting guests, handling registrations and payments, and providing information on services and local attractions.

The role requires strong communication, multitasking, and a courteous, confidential approach. Work hours start at 7:00 AM and may vary; full-time benefits accompany the position.