Evening Front Desk Attendant – Guest Services

Bass Pro, LLC; Memphis (TN); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Descripción de la vacante

Bass Pro Shops' Big Cypress Lodge is seeking a Front Office Attendant to deliver friendly, professional service and ensure guest satisfaction at the registration and front desk.

You will greet guests, assist with check-in/out, route calls, provide information on services and local attractions, and manage bookings using our hotel software. This role requires a helpful demeanor and attention to detail in a busy hospitality environment.

Formación

• High school diploma or equivalent
• Hospitality experience preferred but not required

Responsabilidades

• Greet guests and visitors with a professional, friendly demeanor including guest registration, room assignments, and payment processing.
• Answer calls promptly and route messages to appropriate departments or individuals.
• Provide guests with accurate information about services, amenities and local attractions.
• Handle guest complaints or concerns with empathy and confidentiality; escalate when necessary.
• Maintain records, logs and reports; manage bookings and cancellations using company software.
• Uphold partnerships across the company to streamline communications and maintain brand standards.
• Own the Registration and affiliate desks; ensure cleanliness and presentation.
• All other duties as assigned.

Conocimientos

Guest service

Communication

Clerical skills

Computer skills

Problem solving

Attention to detail

Multitasking

Teamwork

Educación

High school diploma or equivalent

Herramientas

Registration software

Descripción del empleo

Bass Pro Shops' Big Cypress Lodge is seeking a Front Office Attendant to deliver friendly, professional service and ensure guest satisfaction at the registration and front desk.

You will greet guests, assist with check-in/out, route calls, provide information on services and local attractions, and manage bookings using our hotel software. This role requires a helpful demeanor and attention to detail in a busy hospitality environment.