Front Desk & Guest Experience Specialist

Bass Pro Outdoor World; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a Front Office Attendant for our Memphis location to deliver friendly, professional service and ensure guest satisfaction. You will greet guests, handle registrations and payments, route calls, provide local information, and support reservations while maintaining brand standards.

The role emphasizes hospitality, confidentiality, and teamwork in a fast-paced environment, with a stable day shift and full-time benefits supporting employees and guests alike.

Qualifications

• Minimum degree: High School Diploma or Equivalent.
• Hospitality experience preferred but not required.
• Professional, friendly demeanor in guest interactions.

Responsibilities

• Greet guests with a professional, friendly demeanor and assist with registration.
• Answer calls promptly and route messages to the appropriate department.
• Provide guests with accurate information about services, amenities, and local attractions.
• Handle complaints with empathy and confidentiality, escalating when needed.
• Maintain records and assist with reservations, bookings, and occasional cancellations.
• Keep registration and desk areas clean and aligned with brand standards.
• Collaborate across departments to ensure smooth communications.

Skills

Customer service

Communication

Reception

Education

High School Diploma or Equivalent

Job description

Bass Pro Shops is seeking a Front Office Attendant for our Memphis location to deliver friendly, professional service and ensure guest satisfaction. You will greet guests, handle registrations and payments, route calls, provide local information, and support reservations while maintaining brand standards.

The role emphasizes hospitality, confidentiality, and teamwork in a fast-paced environment, with a stable day shift and full-time benefits supporting employees and guests alike.