2nd Shift Front Desk Attendant - BCY

Bass Pro, LLC; Memphis (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops' Big Cypress Lodge is seeking a Front Office Attendant to deliver friendly, professional service and ensure guest satisfaction at the registration and front desk.

You will greet guests, assist with check-in/out, route calls, provide information on services and local attractions, and manage bookings using our hotel software. This role requires a helpful demeanor and attention to detail in a busy hospitality environment.

Qualifications

• High school diploma or equivalent
• Hospitality experience preferred but not required

Responsibilities

• Greet guests and visitors with a professional, friendly demeanor including guest registration, room assignments, and payment processing.
• Answer calls promptly and route messages to appropriate departments or individuals.
• Provide guests with accurate information about services, amenities and local attractions.
• Handle guest complaints or concerns with empathy and confidentiality; escalate when necessary.
• Maintain records, logs and reports; manage bookings and cancellations using company software.
• Uphold partnerships across the company to streamline communications and maintain brand standards.
• Own the Registration and affiliate desks; ensure cleanliness and presentation.
• All other duties as assigned.

Skills

Guest service

Communication

Clerical skills

Computer skills

Problem solving

Attention to detail

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Registration software

Job description

_ POSITION SUMMARY: _ The Front Office Attendant with Big Cypress is responsible for delivering friendly and professional service while ensuring guest satisfaction when interacting with every guest.

_ SHIFT: _

3:00 PM - 11:00 PM

(Days/Time vary)

_ ESSENTIAL FUNCTIONS: _

• Greet guests and visitors with a professional, friendly demeanor which may include handling guest registration, room assignments, and payment processing. Will be offering assistance proactively and ensuring a welcoming environment while ensuring room and resort knowledge, accuracy, and speed in all transactions.
• Answer calls promptly and professionally. Routing calls and messages accurately to appropriate departments or individuals.
• Stay updated on company policies and offerings. Providing guests with accurate information about services, amenities, and local attractions.
• Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality. Escalating issues when necessary while maintaining guest satisfaction.
• Maintains records, logs, and reports as required. Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software with confidence and ability to troubleshoot or elevate issues as needed
• Uphold partnership across the company to streamline communications and seek to understand role impacts.
• Hold ownership of the Registration and affiliate desks for cleanliness and brand standards.
• All other duties as assigned.

_ EXPERIENCE/QUALIFICATIONS: _

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: High School Diploma or Equivalent
• Years of experience: previous hospitality experience is preferred but not required.

_ PHYSICAL REQUIREMENTS: _

Regularly walks, stands, and does computer work.

Occasionally lifts up to 50 lbs.

Seldom/Never sits.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of Front Office Attendant. The front office attendant will be required to stand for extended periods, frequently lift to 50 pounds and be able to work in all elements of the outdoor environment. The associate must be able to read write, speak, hear, and understand in the English language. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

_ INDEPENDENT JUDGEMENT _:

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

Big Cypress Lodge