PT Front Desk Attendant - BCY

Bass Pro Outdoor World; Memphis (TN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Outdoor World is seeking a Part-time Front Office Attendant for the Big Cypress location. You will greet guests, assist with registrations, manage room bookings, and handle payments while delivering friendly, professional service to ensure guest satisfaction.

Responsibilities include answering calls, providing accurate information on services and local attractions, and maintaining records with our software.

Qualifications

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: High School Diploma or Equivalent

Responsibilities

• Greet guests and visitors in a professional, friendly manner and manage registrations, room assignments, and payments.
• Answer calls promptly and route messages to the right departments or individuals.
• Provide information about services, amenities, and local attractions to guests.
• Handle guest concerns with empathy and confidentiality, escalating when needed.
• Maintain records, logs, and reports; manage bookings and reservations in the company software; troubleshoot issues.

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

The Front Office Attendant with Big Cypress is responsible for delivering friendly and professional service while ensuring guest satisfaction when interacting with every guest.

SHIFT:

Part-time 11:00 PM - 7:00 AM (Days/Time vary)

ESSENTIAL FUNCTIONS:

• Greet guests and visitors with a professional, friendly demeanor which may include handling guest registration, room assignments, and payment processing. Will be offering assistance proactively and ensuring a welcoming environment while ensuring room and resort knowledge, accuracy, and speed in all transactions.
• Answer calls promptly and professionally. Routing calls and messages accurately to appropriate departments or individuals.
• Stay updated on company policies and offerings. Providing guests with accurate information about services, amenities, and local attractions.
• Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality. Escalating issues when necessary while maintaining guest satisfaction.
• Maintains records, logs, and reports as required. Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software with confidence and ability to troubleshoot or elevate issues as needed
• Uphold partnership across the company to streamline communications and seek to understand role impacts.
• Hold ownership of the Registration and affiliate desks for cleanliness and brand standards.
• All other duties as assigned.

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma or Equivalent

Preferred Degree: High School Diploma or Equivalent

Years of experience: previous hospitality experience is preferred but not required.

PHYSICAL REQUIREMENTS:

• Regularly walks, stands, and does computer work.
• Occasionally lifts up to 50 lbs.
• Seldom/Never sits.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

INDEPENDENT JUDGEMENT :

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

Part Time Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonab