Guest Experience Front Desk Specialist

Paylocity; Lincoln (NE); Hybrid; USD 16,531,000 - 22,042,000; Part time

Job summary

Paylocity is seeking a friendly Guest Services Associate to join our front desk team in Lincoln, NE. You will be the first point of contact for guests and students, ensuring a welcoming and professional atmosphere from arrival through departure.

The role involves greeting guests, answering phones, scheduling appointments, processing payments, and maintaining an organized reception area while supporting daily operations with a positive, customer-focused approach.

Qualifications

• Previous customer service, receptionist, front-desk, hospitality, or related experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using computers, phones, scheduling systems, and basic office software.
• Reliable and punctual.
• Available for some evening and weekend shifts.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the school in a positive, professional, and enthusiastic manner.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Computer literacy

Scheduling systems

Office software

Tools

Scheduling software

POS / payments systems

Office software

Job description

Paylocity is seeking a friendly Guest Services Associate to join our front desk team in Lincoln, NE. You will be the first point of contact for guests and students, ensuring a welcoming and professional atmosphere from arrival through departure.

The role involves greeting guests, answering phones, scheduling appointments, processing payments, and maintaining an organized reception area while supporting daily operations with a positive, customer-focused approach.