Guest Experience & Front Desk Specialist

Holiday Inn Express Jacksonville South - I-295; Jacksonville (FL); On-site; USD 27,000 - 38,000; Full time

Job summary

Holiday Inn Express Jacksonville South - I-295 is seeking a Guest Services Associate to warmly greet guests, manage check-in/check-out, and handle inquiries with a professional, hospitable approach.

Ideal candidates bring customer service experience, strong English communication, and the ability to multitask in a fast-paced front desk environment while maintaining guest satisfaction and hotel standards.

Qualifications

• Customer service experience is required
• Must have a strong command of the English language (speaking, reading, writing)
• Able to work flexible hours
• Able to multi-task in a fast-paced environment

Responsibilities

• Check in and check out hotel guests courteously and efficiently
• Provide information and answer inquiries from guests and visitors
• Process payments according to hotel procedures
• Maintain daily front desk organization and correspondence
• Communicate with guests and coworkers using logs and messages

Skills

Customer service

Communication

Multitasking

Attention to detail

Guest interaction

Education

High school diploma or equivalent

Job description

Holiday Inn Express Jacksonville South - I-295 is seeking a Guest Services Associate to warmly greet guests, manage check-in/check-out, and handle inquiries with a professional, hospitable approach.

Ideal candidates bring customer service experience, strong English communication, and the ability to multitask in a fast-paced front desk environment while maintaining guest satisfaction and hotel standards.