Guest Experience Front Desk Specialist

The Jackson Southtown; Gardiner (MT); On-site; USD 17,909,000 - 24,797,000; Full time

Job summary

The Jackson Southtown in Jackson, WY is seeking a friendly front desk associate to provide a welcoming check-in and check-out experience for guests, and to share essential information about the hotel and surrounding area.

Learn the property operating system, handle reservations, answer calls, maintain a tidy reception, assist with breakfast when needed, and support general hotel operations in a fast-paced setting.

Qualifications

• 1–2 years customer service experience.
• College degree or equivalent experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and welcome visitors in a professional manner.
• Answer and route incoming phone calls promptly.
• Maintain a clean and organized reception area.
• Create and manage reservations.
• Provide essential information about services, location, or hours.
• Support administrative tasks such as filing, data entry, and scanning documents.
• Ensure security procedures are followed.
• Learn about hotel operations in a fast-paced setting.
• Assist with general hotel functions as needed.

Skills

Customer service

Education

College degree or equivalent experience

Job description

The Jackson Southtown in Jackson, WY is seeking a friendly front desk associate to provide a welcoming check-in and check-out experience for guests, and to share essential information about the hotel and surrounding area.

Learn the property operating system, handle reservations, answer calls, maintain a tidy reception, assist with breakfast when needed, and support general hotel operations in a fast-paced setting.