Front Desk Associate (Part Time)

Generation Hospitality; Jackson (WY); On-site; USD 21,000 - 26,000; Full time

Job summary

Generation Hospitality, operator of The Jackson Southtown in Jackson, WY, seeks a Front Desk Associate to deliver a welcoming check-in/check-out experience for guests in Jackson, Wyoming. You will learn the property operating system, create reservations, manage guest requests, assist with breakfast when needed, and keep the reception area organized and secure.

Minimum 1–2 years of customer service experience; college degree or equivalent preferred.

Qualifications

• 1–2 years of customer service experience.
• College degree or equivalent preferred.

Responsibilities

• Greet and assist guests in a professional manner.
• Answer and route incoming calls promptly.
• Maintain a clean and organized reception area.
• Create and manage reservations.
• Provide information about services, location, and hours.
• Assist with filing, data entry, and scanning documents.
• Ensure security procedures are followed.
• Learn hotel operations in a fast-paced setting.
• Assist with general hotel functions as needed.

Skills

Customer service

Communication

Organization

Data entry

Education

College degree or equivalent

Tools

Property management system

Job description

About this position

The Jackson Southtown

Experience breathtaking hotels in Jackson Wyoming like never before. Located near Yellowstone and Grand Teton National Park, our newly renovated extended-stay hotel puts you in the heart of it all, offering modern comfort and convenience.

About the role

• Front desk associates are considered to be the face the hotel. The position is expected to provide a welcoming, friendly and efficient check-in and check-out process for our hotel guests. Relaying important information about the hotel and surrounding area to hotel guests will be an essential function of the role.
• Front desk associates are required to learn the property operating system and be able to utilize various functions of the system as it pertains to the role of the front desk. Other general administrative duties of the front desk associate include creating reservations, organizing/filing, faxing, cleaning, assisting with breakfast when needed.

What you'll do

• Greet and welcome visitors in a professional manner
• Answer and route incoming phone calls promptly
• Maintain a clean and organized reception area
• Create and manager reservations
• Provide essential information about services, location, or hours
• Support administrative tasks such as filing, data entry, and scanning documents
• Ensure security procedures are followed
• Learn about hotel operations in a fun, fast-paced setting
• Assist with general hotel functions as needed

Qualifications

• At least 1-2 years customer service. College degree or equivalent experience preferred.