Front Desk Associate (Part Time)

Generation Hospitality; Gardiner (MT); On-site; USD 19,000 - 25,000; Full time

Job summary

Generation Hospitality is seeking a Front Desk Associate for The Jackson Southtown, an experienced, guest-focused role at our on-site reception. You will welcome guests, handle check-in/check-out, and provide information about local services and hours while supporting daily hotel operations.

The position requires 1–2 years of customer service experience; college degree or equivalent is preferred. Join a fast-paced team and help ensure a smooth guest experience in a welcoming environment.

Qualifications

• At least 1-2 years customer service.
• College degree or equivalent experience preferred.

Responsibilities

• Greet and welcome visitors in a professional manner.
• Answer and route incoming phone calls promptly.
• Maintain a clean and organized reception area.
• Create and manage reservations.
• Provide essential information about services, location, or hours.
• Support administrative tasks such as filing, data entry, and scanning documents.
• Ensure security procedures are followed.
• Learn about hotel operations in a fun, fast-paced setting.
• Assist with general hotel functions as needed.

Skills

Customer service

Education

College degree or equivalent

Job description

About this position

The Jackson Southtown

Experience breathtaking hotels in Jackson Wyoming like never before. Located near Yellowstone and Grand Teton National Park, our newly renovated extended-stay hotel puts you in the heart of it all, offering modern comfort and convenience.

About the role

• Front desk associates are considered to be the face the hotel. The position is expected to provide a welcoming, friendly and efficient check-in and check-out process for our hotel guests. Relaying important information about the hotel and surrounding area to hotel guests will be an essential function of the role.
• Front desk associates are required to learn the property operating system and be able to utilize various functions of the system as it pertains to the role of the front desk. Other general administrative duties of the front desk associate include creating reservations, organizing/filing, faxing, cleaning, assisting with breakfast when needed.

What you'll do

• Greet and welcome visitors in a professional manner
• Answer and route incoming phone calls promptly
• Maintain a clean and organized reception area
• Create and manager reservations
• Provide essential information about services, location, or hours
• Support administrative tasks such as filing, data entry, and scanning documents
• Ensure security procedures are followed
• Learn about hotel operations in a fun, fast-paced setting
• Assist with general hotel functions as needed

Qualifications

• At least 1-2 years customer service. College degree or equivalent experience preferred.