Guest Experience Concierge | Front Desk

Generation Hospitality Group; Gardiner (MT); On-site; USD 29,000 - 36,000; Full time

Job summary

The Jackson Southtown in Jackson, WY is seeking a friendly Front Desk Associate to welcome guests, handle check-in/out, and provide local information. You will learn the property management system and assist with reservations and general front desk tasks.

Ideal candidates have 1–2 years in customer service; college degree or equivalent experience is preferred. This full-time role offers a fast-paced environment and opportunities for growth within our hospitality team.

Qualifications

• At least 1-2 years customer service. College degree or equivalent experience preferred.

Responsibilities

• Greet and welcome visitors in a professional manner.
• Answer and route incoming phone calls promptly.
• Maintain a clean and organized reception area.
• Create and manage reservations.
• Provide essential information about services, location, or hours.
• Support administrative tasks such as filing, data entry, and scanning documents.
• Ensure security procedures are followed.
• Learn about hotel operations in a fast-paced setting.
• Assist with general hotel functions as needed.

Skills

Customer service

Communication

Professionalism

Education

High school diploma or equivalent

Job description

The Jackson Southtown in Jackson, WY is seeking a friendly Front Desk Associate to welcome guests, handle check-in/out, and provide local information. You will learn the property management system and assist with reservations and general front desk tasks.

Ideal candidates have 1–2 years in customer service; college degree or equivalent experience is preferred. This full-time role offers a fast-paced environment and opportunities for growth within our hospitality team.