Guest Experience & Front Desk Specialist

Holiday Inn Fargo (Brandt); Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

PTO with immediate accrual

50% early wage access

401(k) with immediate match

Health, Dental, Vision Insurance

Hotel Discounts Worldwide

Job summary

Join Holiday Inn Fargo (Brandt) as a Guest Service Representative, responsible for creating memorable guest experiences through exceptional service. Your role includes check-in, front desk operations, and addressing guest needs in a fast-paced environment.

The ideal candidate is friendly, enjoys interacting with diverse guests, and possesses customer service skills. We offer competitive benefits including health insurance, paid time off, and hotel discounts worldwide.

Qualifications

• High School Graduate or GED required.
• Knowledge of front desk operations and hotel services.
• Ability to communicate effectively in English and other languages.
• Proficient computer skills.
• Experience with customer service in high-pressure situations.

Responsibilities

• Greet and welcome guests upon arrival.
• Book and register hotel reservations.
• Answer and route calls, take messages.
• Resolve guest complaints timely and effectively.
• Maintain accurate records and handle cash transactions.

Skills

Customer service skills

Cash handling

Computer skills

Multicultural communication

Education

High School Graduate or GED

Tools

MS Office

OPERA PMS

Job description

Join Holiday Inn Fargo (Brandt) as a Guest Service Representative, responsible for creating memorable guest experiences through exceptional service. Your role includes check-in, front desk operations, and addressing guest needs in a fast-paced environment.

The ideal candidate is friendly, enjoys interacting with diverse guests, and possesses customer service skills. We offer competitive benefits including health insurance, paid time off, and hotel discounts worldwide.