Guest Experience & Front Desk Specialist

Brandt Hospitality Group; Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

PTO with immediate accrual

401(k) with immediate match

Job summary

Brandt Hospitality Group is looking for a Guest Service Representative in Fargo, North Dakota, who will be the first and last impression for our guests. This role involves check-in/check-out operations and customer interactions to ensure a memorable experience.

The ideal candidate will excel in skills like customer service and cash handling, with a strong comprehension of front desk practices. Full-time employees enjoy benefits such as health insurance, PTO, and hotel discounts worldwide.

Qualifications

• High school diploma or GED required.
• Knowledge of front desk operations and hotel services.
• Ability to proficiently communicate in English.

Responsibilities

• Greet and welcome every guest uniquely upon arrival.
• Book hotel reservations and register guests.
• Resolve guest complaints effectively and timely.
• Process cash and manage transactions accurately.

Skills

Customer service skills

Cash handling procedures

MS Office proficiency

Multilingual communication

Education

High School Graduate or GED

Tools

OPERA PMS

Job description

Brandt Hospitality Group is looking for a Guest Service Representative in Fargo, North Dakota, who will be the first and last impression for our guests. This role involves check-in/check-out operations and customer interactions to ensure a memorable experience.

The ideal candidate will excel in skills like customer service and cash handling, with a strong comprehension of front desk practices. Full-time employees enjoy benefits such as health insurance, PTO, and hotel discounts worldwide.