Guest Services Specialist - Elevate Stays

Hotel Equities; Bismarck (ND); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay

Employee Assistance Program

Reduced Room Rates

Job summary

Hotel Equities seeks a Guest Services Representative for the Holiday Inn in Bismarck, ND. The role greets guests, handles check-in/out, processes payments, and delivers professional, courteous service. Responsibilities include answering calls, assisting with reservations, and providing information about local attractions.

Candidates should have a High School diploma (or equivalent) and strong communication skills. Experience with major hotel brands and cash handling is preferred.

Qualifications

• High School diploma or equivalent.
• Experience with major hotel brands (Marriott, Hilton, IHG, Wyndham or Hyatt) preferred.
• Excellent communication and cashiering skills.

Responsibilities

• Greet and register guests, verify reservation details and process payments.
• Handle guest inquiries and provide accurate information about local area and hotel services.
• Respond promptly to guest complaints and requests to ensure satisfaction.
• Operate check-in/check-out procedures efficiently and accurately.
• Assist guests with luggage and transportation as needed.

Skills

Customer service

Communication

Cash handling

Reservations systems

Upselling

Teamwork

Education

High School diploma

Tools

POS systems

Reservation systems

Microsoft Office

Job description

Hotel Equities seeks a Guest Services Representative for the Holiday Inn in Bismarck, ND. The role greets guests, handles check-in/out, processes payments, and delivers professional, courteous service. Responsibilities include answering calls, assisting with reservations, and providing information about local attractions.

Candidates should have a High School diploma (or equivalent) and strong communication skills. Experience with major hotel brands and cash handling is preferred.