Guest Experience Front Desk Specialist

Guru Hospitality; Eugene (OR); On-site; USD 29,000 - 42,000; Full time

Job summary

Guru Hospitality in Eugene, Oregon is seeking a Front Desk Clerk to support Guest Service Agents with check-in and check-out and to deliver outstanding guest service and hotel profitability.

You will respond promptly to guest inquiries, provide directions to local destinations, and maintain a high level of knowledge about hotel services, hours, and nearby attractions while collaborating with other departments to ensure seamless operations and a warm, welcoming stay.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events and local attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

Skills

Guest service focus

Integrity and reliability

Customer focus

Job description

Guru Hospitality in Eugene, Oregon is seeking a Front Desk Clerk to support Guest Service Agents with check-in and check-out and to deliver outstanding guest service and hotel profitability.

You will respond promptly to guest inquiries, provide directions to local destinations, and maintain a high level of knowledge about hotel services, hours, and nearby attractions while collaborating with other departments to ensure seamless operations and a warm, welcoming stay.