Front Desk Concierge - Guest Experience

Schulte Hospitality Group; Eugene (OR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and Mental Health care

Health Insurance options

401k Plan + Company Match

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and more

Job summary

Schulte Hospitality Group seeks a friendly Guest Service Representative at Graduate by Hilton Eugene. You will welcome guests, assist with check-in, handle inquiries, and support front desk operations to ensure a seamless guest experience.

The role requires a year in Front Desk Operations and basic computer skills, with a focus on outstanding service, professionalism, and accuracy in handling guest information and payments.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Effective communication

Time management

Education

High School education

Front Desk Operations (1 year)

Job description

Schulte Hospitality Group seeks a friendly Guest Service Representative at Graduate by Hilton Eugene. You will welcome guests, assist with check-in, handle inquiries, and support front desk operations to ensure a seamless guest experience.

The role requires a year in Front Desk Operations and basic computer skills, with a focus on outstanding service, professionalism, and accuracy in handling guest information and payments.