Hotel Guest Experience Attendant

Highgate Hotels, LP; Erie (Erie County); On-site; USD 17,000 - 22,000; Part time

Job summary

Highgate Hotels is seeking a House Attendant at Homewood Suites Erie to maintain the cleanliness and presentation of all assigned areas and equipment, including guestrooms when needed. You will also assist with delivering items to guestrooms and respond to guest requests in a courteous, efficient manner.

The role is part-time and paid hourly. Candidates should be able to lift up to 100 pounds, stand for long periods, and communicate effectively with colleagues and guests to ensure outstanding

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Skills

Stand for entire shift

Effective communication

Customer service

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a House Attendant at Homewood Suites Erie to maintain the cleanliness and presentation of all assigned areas and equipment, including guestrooms when needed. You will also assist with delivering items to guestrooms and respond to guest requests in a courteous, efficient manner.

The role is part-time and paid hourly. Candidates should be able to lift up to 100 pounds, stand for long periods, and communicate effectively with colleagues and guests to ensure outstanding