Guest Experience & Front Desk Specialist

Planet Fitness; Dayton (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness in Dayton, OH seeks a Member Services Representative to create a positive member experience through superior customer service. You will greet members and guests, handle front desk tasks, sign up new members and give tours.

Responsibilities include updating member accounts, responding to questions promptly and maintaining a clean club environment. A high school diploma or GED is required, and candidates must be 18 or older.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions and use appropriate language.
• High School diploma/GED equivalent required; must be 18+.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle all front desk activities including answering phones, member check-in, sign-ups and tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns promptly and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Punctuality

Reliability

Empathy

Education

High School Diploma

Tools

Computer basics

Job description

Planet Fitness in Dayton, OH seeks a Member Services Representative to create a positive member experience through superior customer service. You will greet members and guests, handle front desk tasks, sign up new members and give tours.

Responsibilities include updating member accounts, responding to questions promptly and maintaining a clean club environment. A high school diploma or GED is required, and candidates must be 18 or older.