Guest Experience & Front Desk Specialist

Home2 Suites Poughkeepsie; City of Poughkeepsie (NY); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

PTO accrual

Early wage access — up to 50%

Hotel discounts worldwide

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Holiday pay

Employee assistance program

Dependent Care FSA

Job summary

Home2 Suites Poughkeepsie is seeking a Guest Service Representative to be the first and last impression for guests. You will perform check-in/check-out, manage front desk operations, process reservations, and handle market transactions with a focus on friendly, personalized service.

Ideal candidates have a high school diploma or GED, strong communication skills, and proficiency in MS Office. You will work in a fast-paced environment and be part of a supportive team across hotel operations.

Qualifications

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

Responsibilities

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

Skills

Customer service

Cash handling

MS Office proficiency

Communication skills

Team player

Multicultural communication

Education

High School diploma or GED

Tools

MS Office

Job description

Home2 Suites Poughkeepsie is seeking a Guest Service Representative to be the first and last impression for guests. You will perform check-in/check-out, manage front desk operations, process reservations, and handle market transactions with a focus on friendly, personalized service.

Ideal candidates have a high school diploma or GED, strong communication skills, and proficiency in MS Office. You will work in a fast-paced environment and be part of a supportive team across hotel operations.