Guest Experience Lead - Front Desk

JL Hospitality Management, LLC; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid PTO

401(k) match

Life insurance

Career growth

Professional development

Employee discounts

Growth across hotels

Job summary

JL Hospitality Management, LLC is seeking a friendly Front Desk Agent in Anchorage to welcome guests, register arrivals, and handle check-in/check-out with accuracy and warmth. You will assist guests with reservations, requests, and information about local attractions while maintaining a professional and discreet demeanor.

The ideal candidate should have strong communication skills, be able to handle multiple tasks simultaneously, and maintain accurate cash handling and guest records in a

Qualifications

• Experience in hospitality or customer service preferred.
• Friendly, professional, service-focused attitude.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities calmly in a fast-paced environment.

Responsibilities

• Greet guests and check them in promptly and accurately.
• Answer calls, emails, and guest inquiries professionally.
• Process payments and maintain accurate cash handling records.
• Provide information on hotel amenities and local area.
• Coordinate with Housekeeping, Engineering, and F&B as needed.
• Maintain Front Desk cleanliness and security procedures.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Job description

JL Hospitality Management, LLC is seeking a friendly Front Desk Agent in Anchorage to welcome guests, register arrivals, and handle check-in/check-out with accuracy and warmth. You will assist guests with reservations, requests, and information about local attractions while maintaining a professional and discreet demeanor.

The ideal candidate should have strong communication skills, be able to handle multiple tasks simultaneously, and maintain accurate cash handling and guest records in a