Guest Experience & Front Desk Sales Associate

Massage Envy; Fargo (ND); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Massage Envy in Fargo is seeking a friendly Front Desk Associate to welcome members, manage check-ins, schedule appointments and drive memberships with a professional, courteous demeanor.

You will handle payments, renewals, guest inquiries, maintain a clean reception area, assist with inventory, and support clinic management to ensure smooth daily operations.

This fast-paced spa role rewards reliability, teamwork and a commitment to guest care.

Qualifications

• High school diploma or GED required.
• Basic math and cash handling experience; strong phone and computer skills.
• Customer service and sales experience preferred.
• Interact professionally with members, guests, vendors and management.
• Good communication skills to explain membership benefits and policies.
• Able to prioritize and multitask in a fast-paced environment.
• Work cohesively with others in a fun, fast-paced setting.
• Flexibility to work varied days and hours.
• Background and reference checks required.
• Knowledge of Massage Envy services and spa offerings is a plus.

Responsibilities

• Answer phone calls, check members in/out for appointments, set appointments, greet arrivals, and sell/renew memberships.
• Assist in maintaining a professional, clean front desk and reception area.
• Understand and apply strategic sales offerings (dues, auto-renew, etc.).
• Assist in administrative tasks including filing, member folders, and data entry.
• Maintain cleanliness of therapy rooms, common areas and stock linen/inventory.
• Other duties as assigned by Clinic Management.

Skills

Cash handling

Phone skills

Computer skills

Customer service

Sales experience

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Job description

Massage Envy in Fargo is seeking a friendly Front Desk Associate to welcome members, manage check-ins, schedule appointments and drive memberships with a professional, courteous demeanor.

You will handle payments, renewals, guest inquiries, maintain a clean reception area, assist with inventory, and support clinic management to ensure smooth daily operations.

This fast-paced spa role rewards reliability, teamwork and a commitment to guest care.