Front Desk Associate

Massage Envy; Shreveport (LA); On-site; USD 16,531 - 20,664; Full time

Job summary

Massage Envy is seeking a Front Desk/Sales Associate in Shreveport to deliver excellent guest service, manage member check-in/out, and drive memberships. You will greet clients, answer calls, schedule appointments and support reception duties in a fast-paced spa environment.

Ideal candidates have customer service and sales experience, basic cash handling, and strong communication skills. Flexibility with hours and the ability to multitask are essential in this role at Massage Envy.

Qualifications

• High school diploma or GED required.
• Basic math and cash handling experience, phone and computer skills.
• Customer service and sales experience preferred.
• Must be customer service oriented and able to interact professionally with members/guests, prospective clients, vendors and clinic management.
• Must have good communication skills in order to effectively communicate with members/guests on membership benefits, and clinic policies and procedures.
• Must be able to prioritize and perform multiple tasks.
• Must work cohesively with others in a fun and fast paced environment.
• Must be able to work flexible days and hours.

Responsibilities

• Answer phone calls, check members in and out for appointments, set appointments and greet members/guests, selling and renewing memberships, and inviting inactive members for appointments.
• Assists in maintaining front desk and reception area in a professional, clean and organized manner.
• Understands and applies strategic sales offerings (dues/cash, auto renewal, etc.).
• Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
• Assists in maintaining cleanliness of therapy rooms, common areas and store room, stock linen, and check lotion supplies.
• Other duties as assigned by Clinic Management.

Skills

Customer service

Sales experience

Cash handling

Communication

Multitasking

Teamwork

Flexible hours

Education

High school diploma or GED

Job description

FRONT DESK/SALES ASSOCIATE

Job Title: Sales Associate

Reports To: Clinic Manager

Function: Offering excellent customer service to guests and members, and assisting the clinic manager in daily operational tasks.

Essential Duties

• Providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival and selling and renewing memberships, calling inactive members to invite an appointment, log and relay member concerns to manager.
• Assists in maintaining professional, clean and organized front desk and reception area.
• Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)
• Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
• Assists in maintaining cleanliness of therapy rooms, common areas and store room, assist with stocking linen shelves and replacing full linen bags; assists with checking lotion supplies and assists with inventory.
• Other duties as assigned by Clinic Management.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required for this job.

Education, Skills and Experience

• High school diploma or equivalent (GED) required.
• Basic math and cash handling experience, phone and computer skills.
• Customer service and sales experience, preferred.
• Must be customer service oriented and able to interact professionally with members/guests, prospective clients, vendors and clinic management.
• Must have good communication skills in order to effectively communicate with members/guests on membership benefits, and clinic policies and procedures.
• Must be able to prioritize and perform multiple tasks.
• Must work cohesively with others in a fun and fast paced environment.
• Must be able to work flexible days and hours.
• [Satisfactory results of background and reference check is a condition of employment in this position.]
• General knowledge of services and modalities offered by Massage Envy Spa.
• Understands and believes in the healing benefits of massage therapy and bodywork.

Physical Demands

• Must be able to interact and communicate effectively with members/guests, co-workers, clinic management and vendors.
• Must be able to use office equipment, including telephones, computers, fax and copier machines.
• Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.
• Able to work flexible days and hours.
• Is regularly at work and on time, as scheduled.

Communications and Personal Interactions

• Must be customer service oriented.
• Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors.
• Follows management's policies, procedures and direction.
• Accepts constructive criticism in a positive manner and uses it as a learning tool.