Guest Experience Associate - Wellness & Memberships

Massage Envy; Ammon (ID); On-site; USD 24,000 - 30,000; Full time

Job summary

Massage Envy in Ammon, ID is seeking a Front Desk Associate to deliver outstanding customer service by helping clients understand the benefits of massage, skin care, and stretch. You will use strong communication to discuss memberships, services, enhancements, and gift cards with warmth and integrity.

Key duties include answering phones, scheduling appointments, guiding clients to the right service, and proficiently using the POS system.

Qualifications

• Proven experience in a customer-facing retail, healthcare, or membership environment.
• Understand and believe in the healing benefits of massage therapy, bodywork, and skin care services.
• Excellent verbal, written, interpersonal, and computer skills.
• Able to manage multiple priorities, make sound, timely decisions, and be accountable for results.
• Relationship management including the ability to collaborate, communicate, and influence.
• Able to work flexible days and hours.

Responsibilities

• Answer telephones promptly and schedule appointments appropriately.
• Proficiently navigate and utilize the computerized point of sale system.
• Explain services and match clients to providers with customized recommendations.
• Stand to greet all clients and make them feel welcome.
• Consult with new clients to learn their treatment needs and communicate them to service professionals.
• Listen to client feedback and explain options including Wellness Program & Agreement and align to wellness plan.
• Meet or exceed location goals and maintain productivity.
• Learn product knowledge of skin care lines to support product recommendations.
• Assist with duties including cleaning checklists, outbound calls, restocking supplies, and operating the POS and client database.

Skills

Customer-facing experience

Massage therapy belief

Verbal communication

Written communication

Interpersonal skills

Computer skills

Multitasking

Time management

Decision making

Relationship management

Flexible schedule

Collaboration

Communication

Influence

Job description

Massage Envy in Ammon, ID is seeking a Front Desk Associate to deliver outstanding customer service by helping clients understand the benefits of massage, skin care, and stretch. You will use strong communication to discuss memberships, services, enhancements, and gift cards with warmth and integrity.

Key duties include answering phones, scheduling appointments, guiding clients to the right service, and proficiently using the POS system.